Brands in 2015: how technology changes the way brands work
The latest Interbrand Best Global Brands study’s top 10 contains seven technology brands, compared with three in 2000. And Apple, Amazon, Google et al are becoming the gateway to our experience of other brands.
In the face of the above, brands face four big challenges:
- The ‘always now’ consumer. People expect whatever they want right now. Real-time feedback means that campaigns can die on social media before they have launched.
- Redundancy of linear brand narratives. People care far less about the ‘story’ of their supermarket than this week’s best offers. They’ll share a picture of a meal on social media ahead of the ad campaign for a brand they used in making it.
- Nowhere to hide. Through social commentary and ratings, people can see through froth and identify rational, tangible benefits. Utility and performance matter more when it’s easy to switch. Brands must consistently deliver function alongside emotion.
- Data is the new oil. Among its many possibilities, it enables brands to be active. Tesla software upgrades the car without a tiresome trip to the dealer. Nike’s ‘Outdo you’ turned data from 100,000 Nike+ users into customised, animated videos.
Strategists have to deal with the new way that brands (and consumers) work. The ‘big idea’ and set-piece campaign look obsolete. Successful brands will depend on a series of multi-faceted interactions and experiences, lots of little ideas, with less-obvious executional continuity, more responsiveness, fuelled by instant feedback and constant iteration. A broader sense of purpose will provide the ‘guide rails’ to hold multiple interactions together.
In a relentlessly short-term business culture, tech-driven disruption and the growing importance of data means agility is on the rise at the expense of ‘static’ approaches to marketing and campaign planning. Kraft Foods recently announced that, in its quest for “agile and addressable” marketing, its infrastructure investment would be driven by three priorities: listening tools, data-management platforms and analytics.
Brands today are like algorithms – rules and processes for the creation of meaning – driving brand behaviours, and so consumer experience, by constantly evolving and responding to feedback. Brand purpose guides this, making it proprietary and distinctive in experience and meaning.